Why are we transferring customers to new plans?
Earlier this year, the Federal Communications Commission (FCC) updated its Lifeline rules. Thanks to these rule changes, Blue Jay is now able to offer better services to its Lifeline-eligible subscribers. We’ve developed new plans that provide more minutes, more texts, or free data for the same price as your existing plan—FREE!
What does my new plan include?
- For those customers currently enjoying Blue Jay’s free voice and text plan, you will be instantly upgraded to 500 voice minutes and UNLIMITED texts for free each month!!!
- For those customers currently enjoying Blue Jay’s data offerings, or who wish to upgrade to a smartphone, you will be instantly upgraded to a plan that includes unlimited texts and 500 MB of data for free each month!!!
For more information, visit Our Plans.
What new terms and conditions apply to these new plans?
When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers:
- Benefit Port Freeze: Under the new rules, starting December 2, 2016, your Lifeline benefit will be assigned to your carrier for a period of 12 months for plans that include data (“benefit port freeze”). If you subscribe to a Lifeline-supported broadband plan with one carrier, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).
- 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15-day grace period before de-enrolling you for non-usage. If you do not respond to the notice, you will be de-enrolled. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.
Other terms and conditions apply. For more information, please refer to our terms and conditions page or call 611 from your Blue Jay Wireless mobile device. Click here for more information about our broadband Internet service.
What other plans are available?
Please refer to the Our Plans page for more information about plans available in your state. If you would like to apply your Lifeline benefit to a different plan-type, please call 611 from your Blue Jay Wireless mobile device.