Broandband Information

Blue Jay Open Internet Transparency Statement

Blue Jay Wireless, LLC (“Blue Jay,” “we,” or “us”) is committed to a free and open Internet.  At the same time, we are committed to an excellent user experience, and we may engage in reasonable network management practices on our Blue Jay broadband Internet access services and devices (the “Services”).  Below, we describe our network management practices.  Our description of these network management practices—and those of our underlying carriers, Sprint and T-Mobile—are for informational purposes only and are subject to change at any time.  Please check back regularly for updates.


Congestion Management

Blue Jay is a reseller of Sprint’s and T-Mobile’s (the “Underlying Carriers”) mobile broadband Internet access networks.  That means that once your data leaves a Blue Jay device, it flows over our Underlying Carriers networks to the public Internet.  As a reseller, we do not manage network congestion across our Underlying Carrier’s networks.  Your data may be subject to our Underlying Carriers’ network management and open Internet practices, which are available here and here and may be updated at any time.

Management of Your Blue Jay Service

While we do not manage the transmission of your data across our Underlying Carriers’ networks, we may otherwise manage a user’s experience of our Services.  We do not block or throttle the use of any legal content, applications, or services that you choose to access through a Blue Jay device without your consent, as long as your use of our Services does not violate our Terms and Conditions.

Application-Specific Behavior

Blue Jay does not block or throttle non-harmful, legal applications or websites you may visit when using our Services, or engage in “paid prioritization.”

Device Attachment

Blue Jay users may access the Internet via Blue Jay’s Services through any Internet-enabled device of their choice (including bringing your own device), provided that the device is compatible with our network, approved by our Underlying Carrier (if required), does not violate our Terms and Conditions, and does not harm our network, other users, or Services.

Privacy and Security

Your privacy and security are very important to us.  We employ reasonable physical, electronic, and procedural safeguards to protect your personal information when you access the Internet using our Services. In addition, we take reasonable steps to protect your personal information from unauthorized use, access, or disclosure.  For more information about our privacy and security practices, you can view our Privacy Policy.

Performance Characteristics

Blue Jay offers mobile broadband Internet access service using its Underlying Carriers’ 3G or better networks. These networks are designed to be suitable for real-time applications, including voice and video applications.  However, actual user experience may vary depending on a variety of technical, geographic, environmental, and other factors.

Speed

Speed, as used here, means the average rate at which data packets are successfully delivered to their destination on the communications network.  The expected speeds—expressed in megabits per second (“Mbps”)—of our Underlying Carriers’ networks are as follows:

Sprint T-Mobile
4G LTE Downstream: 6-8 Mbps with peaks up to 25 Mbps
Upstream: 2-3 Mbps
Downstream: 7-40 Mbps (peak: 90 Mbps)
Upstream: 4-20 Mbps
4G HSPA+ Downstream: 2-6 Mbps

Upstream: .5-1.8 Mbps
3G Downstream: 0.6-1.4 Mbps with peaks up to 3.1 Mbps
Upstream: 0.35-0.5 Mbps
"Downstream:  0.4-0.7 Mbps
Upstream: 0.1-0.25 Mbps"

Latency

Latency, as used here, is the time that a data packet takes to travel from one point to another on the Internet, expressed in terms of round-trip time.  The expected and actual round-trip latency—expressed in milliseconds (“ms”)—of our Underlying Carriers’ networks are as follows:

Sprint T-Mobile
4G LTE 60ms 35-90ms
3G 160ms 100-450ms

These speeds and latency estimates are derived from our Underlying Carriers, and are available here and here.  (Note: our Underlying Carriers may update their speed and latency estimates at any time. If they do, their posted estimates control.) Blue Jay may advertise speeds and latency up to maximum speeds expected to be achieved through the device over our Underlying Carriers’ networks.  Several factors—including capacity constraints, network availability, environmental conditions, your device, whether you are tethering from a separate device, or the network management practices of our Underlying Carriers—may impact the actual speed and latency that you experience at any given time.

Traffic Information

We may monitor traffic for our own internal purposes, including, but not limited to, billing, internal metrics, and first-party marketing purposes as permitted by law. We do not monitor traffic information through deep-packet inspection.  We do not share any traffic information with unaffiliated third parties for non-network management purposes without your consent.

Commercial Terms

Blue Jay offers a number of attractive prepaid broadband Internet access service plans and top-ups to its consumers. For more information, view Our Plans. Data associated with monthly plans and top-ups expire after 30 days or in other limited circumstances (e.g., a bankruptcy or sale of the company or if your Service is terminated for any reason).  A customer can add data at any time.  After a customer has used all of his or her data, he or she may continue to access the Internet using third-party Wi-Fi networks, but will not be able to use Blue Jay’s mobile broadband Internet access service until his or her data is reloaded on the following month, or he or she purchases additional top-up data.  For more information, review Blue Jay’s Terms and Conditions.

Redress

For general customer inquiries and complaints, please Contact Us.

Last updated: October 24, 2016.